Cart

Your cart is empty

Shipping policy

At GhostJewels, we are committed to providing a reliable and transparent shipping experience. Please review our shipping policy below for information about order processing, delivery times, tracking, and international shipments.

1. Order Processing Time

All orders are processed within 1–3 business days after they have been received and confirmed.

Business days exclude weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information when available.

2. Estimated Shipping Times

After your order has been dispatched, estimated shipping times are as follows:

  • United States: 6–10 business days.
  • United Kingdom: 6–10 business days.
  • All Other Countries: 8–14 business days.

Please note that these estimates do not include order processing time.

Delivery times may vary depending on your location, carrier operations, customs procedures, public holidays, and peak shopping periods.

3. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

The shipping cost may vary depending on your delivery destination and the shipping options available for your order.

4. Shipping Carriers

We work with shipping and logistics providers to deliver orders to our customers.

Depending on your destination, your package may be delivered by:

  • DHL
  • UPS
  • USPS
  • FedEx
  • Local postal or delivery services

The carrier used for your order may vary depending on the destination and fulfilment arrangements.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number when available.

You can use your tracking number to monitor your shipment through the relevant carrier's tracking service.

If you have not received tracking information after your order has been dispatched, please contact us at info@ghostjewels.com.

6. International Shipping

We offer international shipping to destinations available during checkout.

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise indicated at checkout, applicable import duties and customs charges not collected by us may be the responsibility of the recipient, subject to applicable law.

Customs clearance procedures may cause delays beyond our estimated delivery times.

7. Shipping Delays

While we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances such as:

  • Customs clearance procedures.
  • Carrier disruptions or logistical issues.
  • Severe weather conditions.
  • Public holidays.
  • High-demand periods, including Black Friday and Christmas.

If your order experiences an unexpected delay, please contact our customer support team for assistance.

Nothing in this policy affects your statutory rights concerning late or undelivered goods.

8. Multiple Shipments

For logistical reasons, orders containing multiple products may be shipped in separate packages.

If your order is divided into multiple shipments, packages may arrive on different dates.

Separate tracking information may be provided for each shipment when available.

9. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address and contact details are accurate and complete before placing your order.

If you notice an error in your delivery information, please contact us as soon as possible at info@ghostjewels.com.

We will try to assist with address changes before dispatch, but changes may not always be possible once an order has entered fulfilment or shipping.

10. Lost, Missing or Damaged Packages

If your package is missing, appears lost, or arrives damaged, please contact us so we can investigate the issue and assist with an appropriate resolution.

Please include your order number and any relevant tracking information.

For consumer purchases, responsibility for goods generally remains with us until they are delivered into your physical possession, or to a person you have identified to receive them, subject to applicable law.

11. Returns and Refunds

We offer a 30-day return policy with free returns and free exchanges for eligible items.

For more information, please review our Return & Refund Policy.

12. Contact Information

If you have questions regarding shipping, delivery, or tracking, please contact us:

Email: info@ghostjewels.com
Address:
47 Tivoli Garden
Grimsby
DN32 7SE
United Kingdom